Helpdesk only - click logo to go back to the website
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Quick start guide
You've been invited as a Driver
You purchased a Learner Driver Plus account (1 driver)
You bought course licences that you will assign to other people
You've been invited as a Manager
You bought some extra drivers
Plans and options
Types of plans
Examples of setting modules for different drivers (Fleet Driver Plan)
Managing users and drivers
What can a company account owner do?
What can a driver do?
What can a manager do?
What can a learner driver do?
What can a free user do?
Inviting drivers via email
Bulk uploading drivers (including by username only)
Setting up groups: advanced combinations
Editing and deleting drivers
Searching and editing a driver
See all 8 articles
Inviting managers and assigning managers to groups
Allowing managers to invite or delete drivers
Purchasing and renewing drivers
Renewing expiring drivers
Changing auto renewal settings
Qualifications and experience
Download your results
Company and fleet training
Fleet Driver Plan
Licence endorsement tests
Accessing a course
How to take a course
Managing and assigning courses to drivers
Validating a course
How does a course work? Course FAQs and other information
Heavy vehicle tests
What is a module?
Setting module availability for each group
Playing audio of the questions and answers
Creating an account, logging in and retrieving forgotten passwords
Changing your payment method
Do we store credit card details?
API key and authentication
Viewing a driver's details in Reports
Sorting columns in reports
Downloading drivers reports as a CSV
Viewing a driver's progress (results and activity)
Questions and modules
Product and technical information
Versions and features
Version 5.8 (released 3 May 2018)
Version 5.7 (released 17 April 2018)
Version 5.6 (released March 15, 2018)
Version 5.5 (released March 6, 2018)
Version 5.4.1 (released 3 February 2018)
See all 15 articles
Things not behaving like you'd expect
Modules are not visible in the Fleet Driver Plan
I can't add drivers
Some of the menu options have disappeared
Minimum specifications and system requirements
The number of drivers (course licences) in my account is less than the number I bought
iOS / Android apps
Assigning and removing courses from a company
Adding or editing a course
Adding or editing a course section
Generating a monthly supplier report
Help Desk Software