Helpdesk only - click logo to go back to the website

Quick start guide 6

• You've been invited as a Driver
• You purchased a Learner Driver Plus account (1 driver)
• You bought course licences that you will assign to other people
• You bought a course licence for yourself
• You've been invited as a Manager

See all 6 articles

Plans and options 4

• Video overview
• Types of plans
• Examples of setting modules for different drivers (Fleet Driver Plan)
• Custom login pages

User permissions - master lists of things you can do 5

• What can a company account owner do?
• What can a driver do?
• What can a manager do?
• What can a learner driver do?
• What can a free user do?

Managing drivers 10

• Managing drivers overview
• Editing and deleting drivers
• Searching and editing a driver
• Managing multiple separate companies or students
• Course completion notification email

See all 10 articles

Managing managers 5

• Inviting managers and assigning managers to groups
• Managing managers
• Allowing managers to invite or delete drivers
• Manager's email address disappears
• Changing the account holder or account owner

Purchasing and renewing drivers 3

• Renewing expiring drivers
• Viewing invoices
• Changing auto renewal settings (Fleet Driver Plan only)

Inviting/adding drivers 5

• Add (invite) drivers via email (includes adding yourself)
• Add (invite) drivers using a form (no email required)
• Bulk uploading drivers using a spreadsheet (no email required)
• Cancelling a course invitation
• Resending pending driver invitations

Groups and segmenting drivers 2

• Setting up groups, including advanced combinations
• Group sequencing

Email notifications 1

• List of email notifications

Your skills 5

• Test results
• Training record
• Qualifications and experience
• Download your results
• Modules completed

Company and fleet training 11

• Dangerous goods D endorsement full or renewal
• Driving in difficult conditions
• Fleet Driver Plan
• Forklift F endorsement + operator's certificate
• Forklift operator's certificate

See all 11 articles

Courses 8

• Accessing a course
• How to take a course
• Buying a course licence and adding more drivers
• Validating a course (creating the operator's certificate)
• How does a course work? Course FAQs and other information

See all 8 articles

Learner licences 3

• Car tests
• Motorbike tests
• Heavy vehicle tests

Module operations 5

• What is a module?
• Setting module availability for each group
• Playing audio of the questions and answers
• Multi-lingual questions - setting a different language
• Changing a video's speed and settings

Custom modules 1

• Custom modules

Account 7

• Can I change my username, email or password?
• Profile
• Licences
• Company logo
• Creating an account, logging in and retrieving forgotten passwords

See all 7 articles

Payment settings 3

• Changing your payment method
• View invoices
• Do we store credit card details?

API 1

• API key and authentication

Reports 7

• Dashboard
• Viewing a driver's details in Reports
• Sorting columns in reports
• Downloading drivers' reports as a CSV
• Viewing a driver's progress (results and activity)

See all 7 articles

Certificates 3

• Generating, downloading and printing certificates
• Generating an ID card
• Course validation statement

Versions and features 26

• Upcoming versions
• Version 5.21 (released 25 June 2019)
• Version 5.20 (released 30 May 2019)
• Version 5.19 (released 24 April 2019)
• Version 5.18 (released 4 April 2019)

See all 26 articles

Things not behaving like you'd expect 8

• A driver can't see any modules
• I can't add drivers
• Some of the menu options have disappeared
• Minimum specifications and system requirements
• The number of drivers (course licences) in my account is less than the number I bought

See all 8 articles

iOS app 1

• iOS app

Android app 1

• Android app