Helpdesk: please click logo to go to the training website

Quick start guide 5

• You've been invited as a trainee
• You bought course licences that you will assign to other people
• You bought a course licence for yourself
• You've been invited or added as a Manager
• You bought some extra course licences

Plans and options 2

• Types of courses and content access
• Examples of hiding and showing modules for different trainees

User permissions - master lists of things you can do 5

• What can a company account owner do?
• What can a trainee do?
• What can a manager do?
• What can a learner driver do?
• What can a free user do?

Managing trainees 14

• Managing trainees overview
• Editing, deleting and viewing trainees
• Searching for a trainee
• Managing multiple separate companies or students
• Course completion notification email

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Managing managers 4

• Inviting managers and assigning managers to groups
• Editing and deleting managers
• Manager permissions and settings: inviting & deleting trainee, managing groups
• Changing the account holder or account owner

Purchasing and renewing course licences 3

• Renewing or extending expiring, expired or deleted course licences
• How to view your invoices or receipts
• Buying a course licence and adding more trainees

Inviting/adding trainees 6

• Add or invite trainees via email (includes adding yourself)
• Add (invite) trainees using a form (no email required)
• Bulk uploading trainees using a spreadsheet (no email required)
• Cancelling a course invitation
• Resending pending trainee invitations

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Groups and segmenting trainees 4

• Setting up groups, including advanced combinations
• Group sequencing
• Adding and editing groups
• Change a trainee's groups

Email notifications 1

• List of email notifications

Your courses 7

• Test results
• Training and qualification records: how to add and edit your own
• Qualifications and experience
• Download your results
• Take training modules

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Training course overviews 26

• Axle loading and vehicle dimensions and mass
• Dangerous goods D endorsement full or renewal
• Driving in difficult conditions
• Electric vehicle (EV) overview and operation
• EWP operator's certificate course overview

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Courses 20

• Accessing a course
• Practical assessment checklists and guides
• How to take a course
• Validating a course (creating the operator's certificate)
• How does a course work? Course FAQs and other information

View all 20

Learner licences 3

• Car tests
• Motorbike tests
• Heavy vehicle tests

Module operations 6

• What is a module?
• Setting module availability for each group: hide or reveal a module
• Playing audio of the questions and answers
• Multi-lingual questions - setting a different language
• Changing a video's speed and settings

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Custom modules 1

• Custom modules and course development

Managing training records 6

• How to add, edit or delete a training record (existing trainee)
• 90-day and overdue training renewals
• How to download all training records
• Bulk uploading and deleting training records
• Download an example file for uploading training records

View all 6

Account 5

• Can I change my username, email or password?
• Profile, settings and invoices
• Creating an account, logging in and retrieving forgotten passwords
• How to disable or delete your account
• Problems logging in

Payment settings 3

• Payment methods
• View invoices or receipts
• Do we store credit card details?

API 0

Reports 6

• Dashboard
• Viewing trainee details in Reports (download as CSV)
• Viewing a trainee's progress (results and activity)
• How to analyse downloadable reports: module results
• Course completion report

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Certificates 4

• Generating, downloading and printing certificates
• Generating an ID card
• Course validation statement (operator's certificate)
• How to find old certificates

Versions and features 14

• Version 8.3.9 (released 14 January 2025)
• V8.3.3-V8.3.4
• V8.3 - 8.3.2: released 9 August 2023
• Version 8.2.1 (released 21 September 2022)
• Upgraded forklift courses (April 2022)

View all 14

Things not behaving like you'd expect 12

• A trainee can't see any modules
• I can't add trainees
• Some of the menu options have disappeared
• Minimum specifications and system requirements
• The number of trainees (course licences) in my account is less than the number I bought

View all 12

iOS app 1

• iOS app

Android app 1

• Android app