Things not behaving like you'd expect

A driver can't see any modules
If you or your driver can't see any modules this is almost always because either the driver (or you) are not assigned to a group, or you've made a...
Mon, 28 Oct, 2019 at 6:13 PM
I can't add drivers
Have you filled in your first name and last name in the Profile > Details page? Both must be filled in. You can use your company name in there if you wan...
Mon, 28 Oct, 2019 at 6:18 PM
Some of the menu options have disappeared
The account holder will always see all menu options, but drivers will only see menu options for sections they have access to. For example, if the Car and Mo...
Wed, 5 Jul, 2017 at 11:29 AM
Minimum specifications and system requirements
Accessing the website You must be connected to the internet or wi-fi (users of our Android and iPhone apps must have internet connectivity). Modern int...
Wed, 4 Dec, 2019 at 2:16 PM
The number of drivers (course licences) in my account is less than the number I bought
This can only happen in one of two ways: You've deleted a driver that has accepted their course licence The course licence has expired and wasn'...
Mon, 28 Oct, 2019 at 6:20 PM
Unable to open quiz
At the end of the videos, a link is enabled so that you can click or tap on the video to go through to the quiz. If it's not working for you, chances a...
Tue, 26 Jun, 2018 at 2:43 PM
The final video frame hangs and won't load
This is a problem at Vimeo's end which neither we or they can replicate. If you've watched the video all the way to the end and it sits with a spi...
Tue, 4 Sep, 2018 at 4:20 PM
I get a warning when I try to respond to a course invitation
To be able to join, your email address or username must be unique. If you receive an invitation but you can't create the account, it's likely ...
Mon, 28 Oct, 2019 at 6:21 PM
Token mismatch when trying to log in
This is caused by a security feature in your browser. We have a security token that prevents hacking or spoofing your account. If someone is logged into DT ...
Wed, 2 Oct, 2019 at 12:31 PM
The account holder hasn't made any modules available
This is usually because the driver either has no Group assigned or the group(s) that the driver is assigned to have no active modules. The simple fix is to...
Wed, 6 Nov, 2019 at 5:43 PM