Some of these notifications can be turned off. To turn off notifications, go to Profile > Email settings. If you are a trainee registered with just a username, not an email, you won't receive these notifications.
Generic
| When does it send? | Can unsubscribe? | |
| Password reset | When requested | No |
| Someone has attempted to log into your account more than 10 times | 10th unsuccessful login attempt | No |
Account holder-specific emails
This is a list of emails that you could receive if you are the main account holder
| When does it send? | Can unsubscribe? | |
You bought some course licences | Immediately when purchase is successful | No |
| Course information and setup details for a recently purchased course | Immediately when purchase is successful | No |
| Bounced invitation | Within 6 hours of sending an invitation to an invalid email address | No |
| Trainee from another company accepted your invitation to join your company | On trainee acceptance | No |
| A trainee hasn't completed any quizzes after 14 and 31 days | 14 and 31 days after the trainee is added or accepts the invitation | Yes |
| A trainee doesn't accept an invitation within 14 days | 14 days after the invitation is sent | Yes |
| Bull uploading has completed | Once all uploads are processed | No |
| A trainee has not had a practical assessment (validation) within 30 days of course completion | 30 days after the trainee finishes the online modules | Yes |
| Trainee completes a course | Immediately when a trainee gets 100% in all modules | Yes |
| Course access ends for a trainee that has not completed their course | 30 days and 1 day before access ends | Yes |
| Course access ends for a trainee has has completed their course | 30 days and 1 day before access ends | Yes |
| A training record is expiring | 90 days and 30 days before expiry, and 30 days after expiry | Yes |
| A manager purchases a course using a credit card/Paypal/Google Pay/Apple Pay | Immediately when purchase is successful | Yes |
| A manager purchases a course by invoice | Immediately when purchase is successful | Yes |
| A manager removes a trainee | Immediately when removed | Yes |
| You requested a report | Within 5 minutes | No |
| An administrator has set up your account | Administrator may trigger email | No |
| An administrator has added course licences to your account | Administrator may trigger email | No |
| A trainee has been moved to another group using a group sequence rule | Immediately | No |
| Your account has been upgraded from an individual account to a business account | Immediately | No |
Trainee (has access to a course licence)
| When does it send? | Can unsubscribe? | |
| You registered an account | Immediately | No |
| You're being invited to a course | Immediately when invited | No |
| You've been added to a course | Immediately when added | No |
You have accepted the course licence but haven't completed any modules | 14 days and 31 days after accepting | No |
| One of your qualifications expires | 30 days before | No |
| Your course licence is expiring and you haven't completed it | 30 days before | No |
| More content has been made available to you | Immediately | No |
| Content has been assessed by an assessor for a unit standard course | Immediately when the module is assessed | No |
| Practical assessment request | When you finish a course that requires a practical assessment | No |
Manager
- You are being invited as a manager
- A trainee hasn't completed any quizzes after 14 and 31 days
- A trainee in one of your groups has a qualification expiring in 90 or 30 days, or it expired 30 days ago
- A trainee in one of your groups is ready for a practical assessment
- Course access is expiring in 30 days or 1 day for trainees that have not completed their course(s)
- Course access is expiring in 30 days or 1 day for trainees that have completed their course(s)
- A trainee hasn't accepted an invitation within 14 days