Some of these notifications can be turned off. To turn off notifications, go to Profile > Email settings. If you are a trainee registered with just a username, not an email, you won't receive these notifications.


Generic

  • Password reset
  • Someone has attempted to log into your account more than 10 times


Account holder

Some of the following are only relevant to account holders who also manage trainees

  • You bought some course licences (confirmation of purchase via credit card)
  • You bought course licences but didn't invite anyone within 48 hours (only applies if you buy using a credit card, not on invoice)
  • You bought course licences and haven't used them within 30 days (i.e. you have spare course licences waiting to be used)
  • You haven't logged in for 90 days
  • Course licences are expiring in 30 days
  • Course licences have expired
  • One or more of your trainees has accepted the invitation but has not completed any of the modules
  • A qualification of one of your trainees is expiring within 90 or 30 days, or expired 30 days ago
  • A manager has accepted an invitation but hasn't logged in for 90 days
  • A trainee has finished a course
  • An administrator has added course licences (only notifies in certain circumstances)
  • An administrator has set up an account for you
  • Your account has been upgraded from a single user to a business user
  • You requested reports via email
  • One of your managers has invited or deleted a trainee
  • Trainees have been moved to a certain group
  • A trainee has a course that needs to be validated (e.g. forklift operator's certificate practical assessment)
  • A manager has purchased a course
  • A manager has invited or deleted a user or another manager.


Trainee (has access to a course licence)

  • You registered an account
  • You are being invited to a course
  • You have accepted the course licence but haven't completed any modules within a certain time (reminds in 14 days and 31 days)
  • One of your qualifications will expire in 30 days
  • Your course licence is expiring in 30 days and you haven't finished the modules
  • More content is available to you due to your groups being changed


Manager

  • You are being invited as a manager
  • A trainee hasn't completed any quizzes after 14 and 31 days
  • A trainee in one of your groups has a qualification expiring in 90 or 30 days, or it expired 30 days ago
  • A trainee in one of your groups is ready for a practical assessment
  • Course access is expiring in 30 days or 1 day for trainees that have not completed their course(s)
  • Course access is expiring in 30 days or 1 day for trainees that have completed their course(s)
  • A trainee hasn't accepted an invitation within 14 days