Helpdesk: please click logo to go to the training website
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Knowledge base
Getting started
Quick start guide
5
You've been invited as a trainee
You bought course licences that you will assign to other people
You bought a course licence for yourself
You've been invited or added as a Manager
You bought some extra course licences
Plans and options
3
Types of courses and content access
Examples of hiding and showing modules for different trainees
Custom login pages
Managing users and trainees
User permissions - master lists of things you can do
5
What can a company account owner do?
What can a trainee do?
What can a manager do?
What can a learner driver do?
What can a free user do?
Managing trainees
13
Managing trainees overview
Editing, deleting and viewing trainees
Searching for a trainee
Managing multiple separate companies or students
Course completion notification email
View all 13
Managing managers
4
Inviting managers and assigning managers to groups
Managing managers
Manager permissions and settings: inviting & deleting trainee, managing groups
Changing the account holder or account owner
Purchasing and renewing course licences
3
Renewing or extending expiring, expired or deleted course licences
How to view your invoices or receipts
Buying a course licence and adding more trainees
Inviting/adding trainees
6
Add or invite trainees via email (includes adding yourself)
Add (invite) trainees using a form (no email required)
Bulk uploading trainees using a spreadsheet (no email required)
Cancelling a course invitation
Resending pending trainee invitations
View all 6
Groups and segmenting trainees
4
Setting up groups, including advanced combinations
Group sequencing
Adding and editing groups
Change a trainee's groups
Email notifications
1
List of email notifications
Training
Your skills
7
Test results
Training and qualification records: how to add and edit your own
Qualifications and experience
Download your results
Take training modules
View all 7
Training course overviews
26
Axle loading and vehicle dimensions and mass
Dangerous goods D endorsement full or renewal
Driving in difficult conditions
Electric vehicle (EV) overview and operation
EWP operator's certificate course overview
View all 26
Courses
19
Accessing a course
Practical assessment checklists and guides
How to take a course
Validating a course (creating the operator's certificate)
How does a course work? Course FAQs and other information
View all 19
Learner licences
3
Car tests
Motorbike tests
Heavy vehicle tests
Module operations
6
What is a module?
Setting module availability for each group: hide or reveal a module
Playing audio of the questions and answers
Multi-lingual questions - setting a different language
Changing a video's speed and settings
View all 6
Custom modules
1
Custom modules
Training records
Managing training records
6
How to add, edit or delete a training record (existing trainee)
90-day and overdue training renewals
How to download all training records
Bulk uploading and deleting training records
Download an example file for uploading training records
View all 6
Your profile
Account
7
Can I change my username, email or password?
Profile, settings and invoices
Licences
Company logo
Creating an account, logging in and retrieving forgotten passwords
View all 7
Payment settings
3
Payment methods
View invoices or receipts
Do we store credit card details?
API
0
Reporting
Reports
8
Dashboard
Viewing a trainee's details in Reports
Sorting columns in reports
Downloading trainees' reports as a CSV
Viewing a trainee's progress (results and activity)
View all 8
Certificates
3
Generating, downloading and printing certificates
Generating an ID card
Course validation statement (operator's certificate)
Product and technical information
Versions and features
13
V8.3 - 8.3.2: released 9 August 2023
Version 8.2.1 (released 21 September 2022)
Upgraded forklift courses (April 2022)
Version 8.2 (released 17 May 2022)
Version 8.1 (released 28 December 2021)
View all 13
Things not behaving like you'd expect
11
A trainee can't see any modules
I can't add trainees
Some of the menu options have disappeared
Minimum specifications and system requirements
The number of trainees (course licences) in my account is less than the number I bought
View all 11
iOS / Android apps
iOS app
1
iOS app
Android app
1
Android app
Help Desk Software
by Freshdesk