Extending a course licence
Company licences (managing other trainees)
If you have a trainee whose licence is about to expire and you'd like to ensure they can finish their course, or you just want to give them continued access, use the Extend option to add time to the existing course licence. If the course is a 6-month course, it will add 6 months to the existing expiry date, and a 12-month course will add 12 months.
You can find the Extend option by clicking Manage > Trainees and courses > Course and trainee options > Manage trainees.
Either click Extend on the row of the trainee you want to extend, or select the checkboxes for multiple trainees and click Extend at the top.
Extend does not reset the module scores.
This will add the trainees to your cart and you can click on Show extending trainees or Show renewing trainees if you want to check you're extending or renewing the right people.
Individual course licences (i.e. you've bought a course licence for yourself)
Go to Your Courses > Enrolled Courses, then click Extend. It will add a course licence to your cart and you can check out from there.
How to renew a trainee when they've been deleted or the course licence has expired
Use the Renew function when you are looking at the expired/deleted trainees list. There's more information here.
Renew resets all module scores (unless they've been reset naturally after 12 months)
