Extending a course licence
If you have a trainee whose licence is about to expire and you'd like to ensure they can finish their course, or you just want to give them continued access, use the Extend option to add time to the existing course licence. If the course is a 6-month course, it will add 6 months to the existing expiry date, and a 12-month course will add 12 months.
You can find the Extend option by clicking Manage > Trainees and courses > Options > Enrolled trainees.
From the trainee's Options menu, click Extend, or select the checkboxes for multiple trainees and click Extend at the top.
Extend does not reset the module scores.
This will add the trainees to your cart and you can click on Show extending trainees if you want to check you're extending or renewing the right people.
Individual course licences (i.e. you've bought a course licence for yourself)
Go to Your Courses > Enrolled Courses, then click Extend. It will add a course licence to your cart and you can check out from there.
How to renew a trainee when they've been deleted or the course licence has expired
Use the Renew function when you want to give someone access to a course that they have had previously. This is done from the Expired/deleted trainees page.. There's more information here. An alternative to this is to simply purchase a course licence then use Existing trainee as the option when adding them via username.
Renew resets all module scores,.